NHTSA Complaint #11605115 — 2018 JEEP GRAND CHEROKEE UNKNOWN OR OTHER

Complaint Details

ODI Number	11605115
Vehicle	2018 JEEP GRAND CHEROKEE
Component	UNKNOWN OR OTHER
Date of Incident	January 22, 2020
Date Filed	July 29, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

this is a known jeep problem. the radio screen which controls not only the radio but other systems including ac/heat/defrost is delaminating and randomly clicks all over the screen. jeep is refusing to fix this known manufacturing defect because i am not the original owner. this is a very significant safety issue because a lot of the controls are via the screen including putting it into tow mode. it is also very distracting when driving and could lead to serious injury or death. this has been an ongoing issue since i purchased the vehicle and is getting worse. please advise.

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