NHTSA Complaint #11604517 — 2021 FORD EXPEDITION

The 360 degree backup camera displays a black screen when activated in both reverse and forward parking mode. This causes myself & any other driver to not have clear vision around the vehicle while in reverse posing a severe safety hazard. This problem has been reported & confirmed diagnostically from my local dealership as well as reported to Ford Motors itself resulting in a case being opened regarding the safety issue. I have been told by Ford on multiple occasions that they will expedite my case & call me back with information, however it has been over 6 weeks and I have had to call them e Rey time to follow up. This back up camera safety issue has already been recalled on other makes & models of Ford vehicles including the year model before my vehicle. My dealership told me that although this exact same issue is recalled on other vehicles, I would need to pay the estimated $1500 to repair my issue. This has caused me and my family a significant amount of stress because we have young children, drive carpool for elementary school and need to be able to see our surroundings dings when backing up and parking. Several times I have come close to hitting something when parking because I can’t see from the camera. The NTHSB has also issued safety recalls for Ford backup cameras having this exact same issue and this is a huge safety issue for my model Ford as well. Ford knows there’s a safety issue and is not taking this seriously. We intentionally paid extra for this camera to ensure adequate vision while reversing and parking, this is unacceptable on Ford’s part to not escalate this issue and repair the defective camera at no cost. I desperately need help in getting Ford to fix this before a serious avoidable injury or accident occurs. I do not have another car I can drive and am stressed every time I drive now.