NHTSA Complaint #11604438 — 2021 FORD F-150

The contact owns a 2021 Ford F-150. The contact stated that upon starting the vehicle in the rain, the windshield wipers were activated but failed to respond. There was no warning light illuminated. The contact drove to the residence at 30 MPH, while the windshield wipers remained inoperable. The contact replaced the windshield wiper fuse after reading the Owner's Manual; however, the failure persisted. The vehicle was taken to the dealer, where it was diagnosed that the windshield wiper motor had failed and needed to be replaced. The vehicle was being repaired. The contact related the failure to NHTSA Campaign Number: 22V842000 (Visibility); however, the VIN was not included. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 57,000.