NHTSA Complaint #11604402 — 2019 HONDA ODYSSEY

SUSPENSION issue reported to NHTSA

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Complaint Details

ODI Number 11604402
Vehicle 2019 HONDA ODYSSEY
Component SUSPENSION
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NY

Consumer Description

I took the van into Honda and they said the back 2 rear springs were broken. But the parts (springs) were on back order. I called dealers all over Ontario, New York and Virginia(because I have family in those states) and discovered that none of them had the part or that if they did they were not allowed to sell them because they had a line up of customers that needed them. One dealer, before I even gave the part number, stopped me and said your calling about the rear springs because they had so many inquiries. To me this sounds like there is an issue with the rear springs for Honda odyssey from the year 2018-2020 and that this should be a recalled item. No way is it a coincidence that there no springs available because of a random part shortage. It’s more likely it’s a poorly manufactured part and they are all breaking 5-7 years in to their life span. I believe this should be investigated as Honda probably knows the part is defective. This should be a part that is recalled and the cost of repair covered by Honda. Currently my odyssey can’t e driven for safety reasons until the parts (spring) comes in which could be month. I can give you the dealers I contacted and part number.

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