NHTSA Complaint #11604213 — 2015 JEEP GRAND CHEROKEE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11604213
Vehicle	2015 JEEP GRAND CHEROKEE
Component	ENGINE
Date of Incident	July 2, 2024
Date Filed	July 24, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

While driving on the freeway, I heard a quiet noise but saw no warning messages on the dash. I decided to pull over and found the vehicle had shifted into neutral and lost power steering. The vehicle was towed to a AAA service center. They discovered that the safety recall W79 / NHTSA 20V-699 Diesel ECR cooler had been replaced but failed again, requiring a complete engine replacement. The recall was repaired in May 2022, and the part failed in July 2024, two months outside the warranty. The dealer where we bought the vehicle and had the recall serviced won't return my calls.

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