NHTSA Complaint #11603776 — 2016 JEEP CHEROKEE

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11603776
Vehicle	2016 JEEP CHEROKEE
Component	POWER TRAIN
Date of Incident	July 22, 2024
Date Filed	July 22, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

Since owning the vehicle the transmission has been an issue. From disengaging gears, to hard shifting, to Rear PTU fluid seeping from the driver's side rear axle due to a design flaw; this truck has been an absolute nightmare. The dealer has stated multiple times that the transmission is not faulty and performing as expected. 2014-2016 Jeep Cherokee's with the same rear PTU and transmissions have had recalls and PTU replaced, etc. but yet my VIN does not have any recall yet. I have video evidence of the transmission performing erratically and not as intended from just about 50,000 miles. Yet, Jeep would not do anything to remedy the situation. They have flashed the software, performed a rear differential service (which I had to pay for, wasn't free), and done everything to avoid taking accountability for their design flaw and product failures.

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