NHTSA Complaint #11603388 — 2023 BMW I7

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number 11603388
Vehicle 2023 BMW I7
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NV

Consumer Description

I have contacted the BMW dealership in Henderson several times about the recall and they do not have a fix from the BMW. I contacted BMW about the issue and filed a complaint with them to offer a solution of replacing the vehicle or return the vehicle for a buyout. I reported the problem to BMW on May 20, 2024 and the manufacture is not informing me of any update or responding to my request. The BMW i7 is unsafe to drive and on three occasions I have almost been involved in an accident because the vehicle is taking longer to stop and I have to firmly press on the brakes in order to stop the car. I would like BMW to offer a solution to repurchase the vehicle as I have significant safety concerns driving the car. I have been in constant contact with Seema Kumar Executive Customer Care and Customer Relations and Services at BMW. She has been saying to me that she is waiting on a update from her team and every week there has been no update and I am still making payments on a car this has been defective for over 5 months with the brakes.

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