NHTSA Complaint #11602889 — 2020 CHRYSLER PACIFICA

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11602889
Vehicle	2020 CHRYSLER PACIFICA
Component	POWER TRAIN
Date of Incident	July 5, 2024
Date Filed	July 17, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MO

Consumer Description

Power steering has failed on 2 occasions while driving. Fault code was set and dealer confirmed fault codes using scan tool. Power steering returned after a few seconds of driving. This vehicle has an electric power steering pump. Fault code listed a communication failure between the power steering controller and body ecu. Dealer service department could not duplicate the problem and returned the vehicle to us saying there was nothing further they could accomplish. It is a dangerous situation losing power steering while driving. Warning icon did appear on our on screen driver display.

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Recent Complaints for the 2020 CHRYSLER PACIFICA

#11714584 — ELECTRICAL SYSTEM — January 30, 2026 — This submission supplements my prior NHTSA ODI complaint regarding the same vehicle and loss-of-motive-power conditio...

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