NHTSA Complaint #11602755 — 2011 FORD ESCAPE

The contact owns a 2011 Ford Escape. The contact stated while operating the vehicle, the electronic power steering assist malfunctioned, and the steering wheel was very difficult to turn in either direction. The cause of the failure was not yet determined. The manufacturer and local dealer were notified of the failure, but no assistance was provided. The contact was informed that the VIN was not included in NHTSA Campaign Number: 14V284000 (Steering). The contact stated that the vehicle had experienced the failure listed in the recall. The failure mileage was unavailable.