NHTSA Complaint #11602715 — 2021 MERCEDES-BENZ GLS450

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11602715
Vehicle	2021 MERCEDES-BENZ GLS450
Component	ELECTRICAL SYSTEM
Date of Incident	July 16, 2024
Date Filed	July 16, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

Cluster Information Display Black out on and off. Cannot see speedometer and headup display also turns off. Problem occured 5/13/22, 6/17/22, and 6/13/23. Problem is still not fixed after going to mechanic 3 times. 7/16/24 went in to mechanic again for the same problem but mechanic concluded that there are no further solution possible to fix this problem. When the problem occurs, the cluster information display is blacked out for about 3 to 4 hours, and only fixed when 1 or 2 days are fixed. It is dangerous to drive without the cluster display which includes speedometer, remaining gas, engine warning light, and many more important information that is needed and required to drive safely without crash.

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