NHTSA Complaint #11602325 — 2019 HONDA PILOT

The Honda Pilot has a known history of "Judder and Surge" with the transmission. Which means to shake rapidly or spasmodically; vibrate conspicuously. Honda in America has a TSB/Technical Service Bulletin for this condition and that is to triple flush the transmission and reprogram the transmission computer. This is OBVIOUSLY a serious safety issue and the vehicle does not behave in a normal operating condition and surges and vibrates until service is performed. This is not normal wear and tear, this is bad engineering. Honda is aware of the TSB for Judder and Surge, but will only correctly repair certain trim levels and model years, although Honda knows that it exist in all configuration of the Pilot 2016 and forward. We have a 2019 Honda Pilot and Honda refuses to fix this vehicle as a TSB, but instead wishes to leave the vehicles on the road and have the unwitting customer pay for this serious repair condition. Honda should issue a comprehensive TSB for all Pilot years and makes for the Judder/Surge issue.