NHTSA Complaint #11601761 — 2018 MAZDA CX-5

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11601761
Vehicle	2018 MAZDA CX-5
Component	ENGINE
Date of Incident	June 16, 2024
Date Filed	July 13, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

I noticed a burning smell while driving. Smoke started coming through the air vents and made me light-headed. I asked my son to take a look, and he said that oil was dripping onto the exhaust and smoking, and it could have caught on fire. There were no warning lamps or any other indicators besides the smell and smoke. I could have passed out from inhaling the smoke and died, or my car could have caught on fire. I took my car to the Mazda dealer. They confirmed that my car was affected by the well-known 2018-2021 CX-5 cylinder head crack. They quoted me $4848 to fix it. When I asked if they could help me with the price, they offered me 10% off. I told them that’s unacceptable. After much back and forth with the dealer and Mazda Corporate, they dropped the total to $1470.60.

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