NHTSA Complaint #11601644 — 2019 TESLA MODEL 3

The brakes of my car did not work on July 2023. I stepped on the brakes and the car did not stop. It accelerated. I almost crashed into another car as the car kept on going. The car beeped when getting close to another car & slowed. I had to maneuver the car to the side of the road to avoid a collision. It did not stop until the length of 2 cars. My husband checked my tesla car and saw there was an alert that the brakes did not work, however, he was unable to take a picture of the message and it did not re-appear. When I scheduled a Tesla service, at first it was a mobile service & they said it had to be checked at a service center. At the service center, I was told that nothing was wrong with my cars brakes and I was charged a $240 diagnostic fee. They state that they "test drove [the] vehicle and was unable to replicate customers concern. Using customers provided times stamp of 7/13/23 between 5:45 PM and 6 PM verified no brake related alerts where present. Technician inspected from and rear brakes, front and rear brake pad thickness was at 8MM. Customers stated about a recall related to loos brake caliper bolts, as of now there is no documentation available to service of any steps to take. For piece of mind technician torqued front caliper bolts to knuckled to 94NM and rear caliper bolts to knuckle to 83NM. Advise customer to monitor condition as it was a one time occurrence." - Component that failed were the brakes & the automatic emergency braking as it did not turn on quickly. - My safety was put at risk as I almost got into a car accident. - The Tesla Service Center at Buena Park "drove the vehicle and was unable to replicate" my concerns. - The vehicle was inspected by Tesla, but not by the police, insurance, representative or others. - There was a warning message that showed up when my husband went back to see if there were any messages and it stated that the brakes did not work. Of note, I do not recall seeing any messages before or during the incident.