NHTSA Complaint #11599172 — 2014 CADILLAC SRX

EXTERIOR LIGHTING issue reported to NHTSA

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Complaint Details

ODI Number	11599172
Vehicle	2014 CADILLAC SRX
Component	EXTERIOR LIGHTING
Date of Incident	February 2, 2016
Date Filed	July 5, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

1. Since owning the 2014 SRX the headlights are so dim to the point of not being able to use the vehicle at night or storms for fear of a crash. Now the Driver side HID Has failed along with the headlights housing to be cloudy on the inside. 2.Rear Door Hatch malfunction. Will not open or close with door switch , key fob or button on rear hatch door. I can open manually and close manually however this is a HUGE inconvenience as the rear door is so heavy. I’ve been told by the service department that it’s a design flaw from Cadillac Sunroof drain?

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