NHTSA Complaint #11598734 — 2019 KIA SORENTO ELECTRICAL SYSTEM

Complaint Details

ODI Number	11598734
Vehicle	2019 KIA SORENTO
Component	ELECTRICAL SYSTEM
Date of Incident	July 3, 2022
Date Filed	July 3, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

infotainment screens failed while driving. As a result call failed and this makes hands free phone usage unavailable. Kia case manager emailed directly due to open case regarding ongoing electical issues causing accident earlier in year. Kia unable to provide rental/transportation due to "covid" and "shortages". Appointment was missed 10/30/2021 due to unavailable transportation and issues potentially taking weeks to diagnose at dealership. Kia did not arrange/approve transportation as promised. Kia had vehicle 3/3/2022 to 3/30/2022

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