NHTSA Complaint #11598727 — 2019 KIA SORENTO ELECTRICAL SYSTEM

Complaint Details

ODI Number	11598727
Vehicle	2019 KIA SORENTO
Component	ELECTRICAL SYSTEM
Date of Incident	July 6, 2020
Date Filed	July 3, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

electronic functions of vehicle was unresponsive. unable to turn off radio. unable to change volume. unable to control A/C. unable to answer calls. all buttons unresponsive Dealership called on date with no answer. message left. Dealership informed at next in person visit and dealership said there was nothing that could be done because it was not occuring at that time. Video was obtained because of ongoing issues with electrical components with same response from dealership and lack of attempt to make any effort to diagnose @ Taylor Kia Toledo Ohio. Staff still said they could not do anything.

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