NHTSA Complaint #11597960 — 2018 HONDA CR-V

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11597960
Vehicle 2018 HONDA CR-V
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State WI

Consumer Description

The following has happened several times before a repair was made: [Car Alarm / Unable to turn on/off car.] Questions: *BCM failure. My car is available for inspection. *Unable to turn off/on vehicle, children inside. *Problem reproduced months earlier, and at dealership (Goodyear(920-458-8306) and Honda International(920-208-0200), both in Sheboygan, WI) *Warning lights and messages only appeared during the issue happening, not prior. Started [XXX] Car alarm goes off during inconsistent times. Then if I try to turn it on, I am unable to turn the car back off: dash lights flicker, relay is clicking several times. IF I am eventually able to turn it off, I can not turn it back on, though it does try to (engine). Same symptoms as above. Eventually it seems to possibly drain the battery, and all the dash lights and relay again flicker, But then the brake pedal pushes back at me when trying to turn it back on (with no engine sound). Battery, On/Off switch, and BCM were replaced to resolve(?) this issue. We will see if this continues. I am seeing MANY others online having the exact same problem. Side note: Touch Screen Infotainment screen went black months prior. pulling fuse and inserting it fixed that issue. Also, I have video, but am unable to upload here. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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