NHTSA Complaint #11597795 — 2018 MAZDA CX-5 UNKNOWN OR OTHER

Complaint Details

ODI Number	11597795
Vehicle	2018 MAZDA CX-5
Component	UNKNOWN OR OTHER
Date of Incident	June 30, 2024
Date Filed	June 30, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

Mazda vehicles currently have an infotainment system that that is touch screen when the vehicle is stopped or below 10 MPH. Above 10 MPH, the touch screen disables and can only be used with the control console. Mazda infotainment systems have a "ghost touch" issue where when stopped, will behave abnormally and select random menus, options etc. Today while stopped at a red light, this ghost touch issued caused the infotainment system to TURN OFF blind spot monitoring and smart city brake support (automatic braking.) Due to the ghost touch, the control console wheel does not over ride the ghost touch issue. I could not turn these safety features back on until I started moving the car (accelerating ABOVE 10 mph) while driving at which point the touch screen "disables" and only allows the input of the manual control wheel. Mazda is aware this is an issues and refused to recall/fix these defective units outside of warranty without charging $500 - $1000 per customer.

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Other UNKNOWN OR OTHER Complaints

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