NHTSA Complaint #11597739 — 2023 FISKER OCEAN

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11597739
Vehicle 2023 FISKER OCEAN
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State VA

Consumer Description

I have several service tickets open for my Fisker Ocean One that have not been addressed, many going back over 3 months. 1 - the vents on my Ocean are malfunctioning. They were supposed to have been replaced before the car was delivered to me in October 2023, but they were not. 2 - the car has randomly put itself into park on several occasions while I've been driving. It has happened while I have been backing out of my driveway, stopped at a red light, or simply driving down the road. 3. I have experienced issues with the windows and sunroof not working, such as not rolling up or down. Sometimes I have to press buttons multiple times to get a window to close. Buttons only work sporadically. 3 - 8 days ago, I received an over the air update, as required for the last Ocean recall (for which I did NOT receive the letter supposedly mailed by Fisker), and my car will no longer go into gear. It has been sitting in my garage for over a week; local and mobile techs working with a software engineer are unable to fix the issue. The diagnostic software indicates that there are no problems or errors with the car, but it will not go into any gear at all. Fisker no longer employs customer service representatives, so there is no one to answer emails, assign tickets, or respond to social media, which was the only way an owner could get in touch with the company. Furthermore, there is no one left to answer the phones, including the number that has been given regarding the 3 active car recalls. The majority of service tech have been laid off with the bankruptcy filing, and the handful that are left in the country have been directed not to assist current customers, but rather to devote their time to preparing remaining inventory for sale. My car will not move. If it did, I still have the other issues pending that have yet to be addressed.

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