NHTSA Complaint #11597711 — 2013 FORD FOCUS

For some reason the recall doesn't show up on the last page, but my TCM went out. The car failed to sshift at a stop sign. I brought the car to a Ford dealer, who confirmed the part was covered by recall. That was 2 years ago. It's bene sitting in their parking lot ever since. I've emailed them twice. The first time, they seemed to try just reentering the cars ticket, based on emails I was getting. I got several emails saying service has been scheduled. The second time they told me the repair was complete. I drove to Ford where they told me they were stil waiting on th part. That's when I emailed this site, which directed me here. I don't know what a "reasonable amount of time" is, but I feel two years of waiting is excessive.