NHTSA Complaint #11597023 — 2015 JEEP GRAND CHEROKEE

The front passenger headrest deployed without reason while driving approx. 35 miles an hour. The headrest hit the passenger in the head causing pain. Passenger was take to ER and diagnosed with mild whiplash. I reported incident to Jeep customer care and was instructed to make an appointment at a dealer. An appointment was made for 7 days later and I dropped off the car. Dealer states they are waiting for an inspector. I called customer care again and was told someone would call me back within 24 hours. 4 days later, still no call. Called on the 5th and was told someone from the legal department will call asap. Waited two more days and still no call or any communication from them. I went back to dealer and took my car back. No warning lamps, messages or other symptoms prior to the failure.