NHTSA Complaint #11597017 — 2020 KIA SOUL

The contact owns a 2020 Kia Soul. The contact stated while driving 80 MPH and attempting to pass another vehicle, the accelerator pedal was depressed, but the vehicle failed to accelerate while the RPMs were significantly high. The contact stated that she intendedly decelerated to 60 MPH; however, the failure recurred while depressing the accelerator pedal. The contact pulled to the side of the road and parked the vehicle for 15 minutes. The contact resumed driving; however, the vehicle failed to exceed 30 MPH. The contact pulled to the side of the road and parked the vehicle for 20 minutes; however, the failure persisted. The check engine warning light was illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 44,306.