NHTSA Complaint #11596498 — 2020 FORD F-150

The contact owns a 2020 Ford F-150. The contact stated while starting the vehicle, the vehicle was shaking, and the engine was making grinding sounds. The check engine warning light was illuminated intermittently. The vehicle was taken to the dealer; however, the vehicle was not diagnosed or repaired. The contact related the failure to Customer Satisfaction Program: 21N03 (Cam Phaser Replacement); however, the VIN was not included. The manufacturer was made aware of the failure and a case was opened. The failure mileage was approximately 86,000.