NHTSA Complaint #11596287 — 2019 FORD ECOSPORT

Almost 6 months ago, my car began to malfunction. It would not start at all. I paid $500 to have a mechanic diagnose the issue and replace the battery, but nothin worked. I had to have the car towed to the Ford dealership, and they advised me that my engine had failed due to a defect in the fuel pump tensioner, which was an issue that was under recall. They told that they could not do anything to repair the issue, however, because the recall had not been officially published. It has now been nearly six months with my vehicle sitting at the dealership, unusable, because Ford refuses to repair it until the recall comes out. They have also refused to provide a rental or loaner car so I have been out of a vehicle.