NHTSA Complaint #11596025 — 2018 CHEVROLET VOLT

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11596025
Vehicle 2018 CHEVROLET VOLT
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State IL

Consumer Description

On [XXX] while driving with my son in IN on [XXX] to my niece's wedding in PA, a reduced power warning sounded on the driver's console. Was able to stop and get gas at the eastbound travel plaza near mile marker [XXX]. Getting back on the road and accelerating toward 70 mph, suddenly lost all drive power. The fuel gauge side of the console was lit in yellow and said something like "No fuel detected." Pulled over to the shoulder and found the engine would start, run, and then die. An IN State Police Officer was kind enough to offer us an escort to the next exit near mile marker [XXX]. Noticed that the engine would remain running for longer periods and finally stayed on continuously. While being escorted, was able to run the speed up to 55 mph and made it safely to the interstate exit. During this time my son was checking online and found that the problem might be due a blown fuse. At the [XXX] exit we found a Pilot station that carried fuse sets. One of the sets had the fuse we needed. We bought two sets. We replaced the fuse--it had blown--and the car ran well again. This fuse is called "No walk home." We were able to continue on at 70 mph until stopping at a friends home in western PA for a few hours rest. While at our friend's home we partially charged the Volt's battery giving us about 20 miles of electric range. While in electric mode we stopped for gas. We drove through the mountains without incident then stopped for gas again in central PA at the Cumberland Valley Service Plaza. Filled the tank and while accelerating from the plaza again lost power and had to pull over. Replacing the fuse solved the problem once more. It appeared that turning off the engine while in gas mode and then turning the engine back on leads to the fuse blowing. That Sunday on the return trip to IL, I never turned the car off when refueling. This got me back home without incident. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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