NHTSA Complaint #11595452 — 2015 HYUNDAI ELANTRA

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number 11595452
Vehicle 2015 HYUNDAI ELANTRA
Component STRUCTURE:BODY
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State FL

Consumer Description

i received a Manufacturer's Service Campaign 984 Notice from Hyundai. I made an appointment for a treatment of an underbody cavity wax and undercoating spray to prevent corrosion at King Hyundai in Deerfield Beach, FL, the closest dealer. When I arrived at the dealership I was informed that the correction could not be made because Hyundai did not supply Florida dealers with the needed products. I explained that the vehicle had been used for three years in the Washington DC area and then relocated to Florida. I called Hyundai Customer Car Center at 1-855-371-9460 and was advised that Hyundai did not supply the needed products to any state that did not experience winter weather; I believe she said that was a total of 16 states. As I received a recall notice at my Florida address, please explain why Hyundai is exempt from the recall issued in accordance with federal law.

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