NHTSA Complaint #11450337 — 2015 HYUNDAI ELANTRA

Purchased my car from CarMax in February 2020 as a used vehicle with 30k miles on it and towards the end of 2020 around September I noticed my car paint was literally falling off in small chips and in November a huge chunk of paint fell off my the trunk part of my car. I went to the Hyundai center on Cassatt to see if it can be repaired by warranty and I was informed they couldn't do it but would file a good will claim on my behalf. I waited months for my claim to be processed and it was never done. I filed a complaint with Hyundai Corporate office and after waiting 3 months to hear from them they said they couldn't do anything. I discovered online that there was a lawsuit filed against Elantra for cars that had pearl white paint and it was thrown out. I also discovered there are currently thousands of complaints on Facebook in an Elantra car group where people who recently purchased Elantras within the past 5 years that carried pearl white paint are having the same issues and have also filed a complaint and their complaint is being ignored because Elantra is claiming expired warranty and no recall when they in fact have had recalls on cars with white pearl paint. They are not accepting responsibility for defective paint and they aren't willing to do another recall when clearly there are many people upset about this issue and it's gonna cost people thousands to fix the paint on cars they are still paying for. It's not fair to the customers who spent their money and it's not right and I believe an investigation should be a factor to the complaints of many customers who are left with a huge bill just a few months after buying. No recalls were on my car fax paperwork and I felt deceived by the purchase I made.