NHTSA Complaint #11594976 — 2015 JEEP GRAND CHEROKEE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11594976
Vehicle	2015 JEEP GRAND CHEROKEE
Component	ENGINE
Date of Incident	April 17, 2019
Date Filed	June 18, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

- The Diesel Engine failed or malfunctioned. New/current engine is available for inspection but no longer have dead engine. Was removed by Jeep dealership. - I Was driving with my kids and as I was about to park in the lot, thick black smoke started coming from the hood of my jeep. My kids started screaming and I immediately turned off the vehicle and got my kids out, because I wasn't sure if it was going to blow up or what would happen. Called USAA to tow vehicle to dealership. - Problem was confirmed by the dealer - I have never got my vehicle serviced by anyone else besides the dealer/manufacture (DCH Chrysler Dodge Jeep Ram Fiat of Temecula) - the vehicle and component was inspected by the manufacture (DCH Chrysler Dodge Jeep Ram Fiat) - There was absolutely NO WARNING, NO LIGHTS OR SIGNES THAT THIS WAS GOING TO HAPPEN prior to the failure. (CHECK ALL RECORDS AT DEALERSHIP) ALL SERVICE COMPLAINTS ARE DOCUMENTED at (DCH Chrysler Dodge Jeep Ram Fiat of Temecula).

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