NHTSA Complaint #11594467 — 2018 FORD EDGE ENGINE AND ENGINE COOLING

Complaint Details

ODI Number	11594467
Vehicle	2018 FORD EDGE
Component	ENGINE AND ENGINE COOLING
Date of Incident	May 3, 2024
Date Filed	June 14, 2024
Mileage	106,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

The contact owns a 2018 Ford Edge. The contact stated that after a visual inspection of the engine compartment, she observed that the coolant reservoir was abnormally low. The vehicle was taken to the dealer, who determined that coolant intrusion had damaged the long block, requiring that the engine be replaced. The vehicle was repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 106,000.

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