NHTSA Complaint #11594199 — 2020 RAM 1500

The electronic power steering has stopped working three times in the last couple of weeks. It stops working and will stay out for 15 to 30 seconds or until the truck is shut off and restarted. The vehicle was taken to a local RAM dealer, and they advised that could not find any failure codes in the history. When the power steering cuts out the dashboard displays a warning to service the power steering. The vehicle is extremely had to steer when the power steering cuts out. When I picked up the vehicle at the dealer, they completed an oil change and recall on the tailgate but there was no mention of the main reason I took the vehicle in for service which was the loss of power steering. The service writer stated he did not list that since they did not charge me for the power steering diagnosis. If he listed, it there would be an additional charge on my bill. The loss of power steering is a safety hazard since it makes the vehicle very hard to steer and makes any turns or sudden changes in direction to avoid potential hazards impossible.