NHTSA Complaint #11672488 — 2020 RAM 1500

The contact owns a 2020 Ram 1500. The contact stated while driving at an undisclosed speed, the steering wheel failed to turn in the intended direction. In addition, the “Service Power Steering” warning light was illuminated. The contact stated that the vehicle stalled in the middle of a busy roadway. The contact stated that her small children were occupants of the vehicle during the failure. The contact was able to get the vehicle over to the shoulder of the roadway. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure and a case was filed. The contact referenced a recall with a similar failure; however, the VIN was not included. The failure mileage was approximately 109,857.