NHTSA Complaint #11593668 — 2018 TESLA MODEL 3

SEATS issue reported to NHTSA

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Complaint Details

ODI Number 11593668
Vehicle 2018 TESLA MODEL 3
Component SEATS
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

The car issued me a "front left safety restraint system fault" saying service is required. The code it flashed was RCM_a021. I am able to get the code to go away by adjusting the seat, however, if i shift my weight or i hit a bump in the road, the warning will appear once again. This leads me to believe that there is a component in the seat that is defective. I took vehicle to the Tesla service center where they found a "broken wire in the pretensioner connector" and they replaced the wiring harness. Upon doing investigation it appears that there are multiple components that are used to determine the firing intensity of the airbags should they go off. If either are damaged the airbags will not fire correctly. Some of these components can be easily damaged due to the seats constant back/forth motion if the easy entry mode is enabled on the car. As the car was outside the warranty period, Tesla refused to cover the costs for repair even though there was a TSB (technical service bulletin) already out on this same issue (reference SB-21-17-005). Total cost for repair including parts, labor and tax was $631.10.

Related Complaints for the 2018 TESLA MODEL 3

Other SEATS Complaints

#11691197 Driving a 2018 Tesla Model 3, driver seat shows message "Front left safety restraint system issue. Service is require...
#11681745 A sensor for the driver side safety restraint system was displayed from the vehicles screen. Potentially loose wires ...
#11681103 This message has been intermittent and looking online has happened a lot for this model. The front passenger restrain...
#11669771 An error code (RCM_a056) will intermittently come up and say there is a fault with the front passenger safety restrai...
#11668790 RCM_a021 Front left safety restraint system fault error

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