NHTSA Complaint #11593102 — 2018 TOYOTA CAMRY

The contact owns a 2018 Toyota Camry. The contact stated while driving at approximately 10 MPH and slowing for traffic in a parking lot the brake pedal was depressed; however, the vehicle failed to respond as needed. The contact stated that he was able to stop the vehicle. The contact stated there was no warning light illuminated. The contact stated that the vehicle was towed to an independent mechanic. The mechanic diagnosed the vehicle and determined that the vacuum pump brake assist assembly had failed and needed to be replaced. The mechanic advised the contact that the vehicle was included in NHTSA Campaign Number: 21V890000 (Service Brakes, Hydraulic) and referred the contact to a dealer. The contact had the vehicle towed to a dealer, who advised the contact that the recall was voided on his vehicle since an independent mechanic had worked on the brake assist assembly. The contact notified the manufacturer and was advised that the recall was voided. The vehicle was repaired but the contact had paid for the repair. The failure mileage was approximately 180,000.