NHTSA Complaint #11592690 — 2020 FORD EDGE
SEATS issue reported to NHTSA
Complaint Details
| ODI Number | 11592690 |
| Vehicle | 2020 FORD EDGE |
| Component | SEATS |
| Date of Incident | |
| Date Filed | |
| Mileage | 71,000 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | AZ |
Consumer Description
The contact owns a 2020 Ford Edge. The contact stated that while turning off and entering the vehicle, the contact observed a burning odor inside the cabin of the vehicle. The vehicle was inspected, and the contact observed a huge hole in the seat back of the passenger's seat. The vehicle was taken to a dealer where it was diagnosed that the heating element for the seat heater had shorted out. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 71,000.
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