NHTSA Complaint #11592660 — 2016 FORD ESCAPE

The contact owns a 2016 Ford Escape. The contact stated while driving at various speeds, the vehicle was shuddering and chugging significantly. Additionally, the transmission was slipping between gears. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where the engine was replaced. Additionally, the contact stated while driving 70-75 MPH and depressing the accelerator pedal, the vehicle jerked and lunged forward. The contact also stated that while attempting to drive from a complete stop, the accelerator pedal was depressed, but the vehicle failed to respond while the engine was revving. The contact stated that he continuously depressed the accelerator pedal until the vehicle responded. The contact was able to continue driving. The vehicle was towed to the independent mechanic, where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The dealer and the manufacturer were not notified of the failure. The failure mileage was approximately 114,000.