NHTSA Complaint #11592647 — 2018 JEEP GRAND CHEROKEE

The contact owns a 2018 Jeep Grand Cherokee. The contact stated that the vehicle was shuddering while idling. Additionally, the contact stated that while driving at various speeds and depressing the accelerator pedal, the vehicle hesitated to respond. The check engine warning light was illuminated. Additionally, the contact stated while driving 25 MPH and depressing the brake pedal, the vehicle stalled. The vehicle failed to restart and was towed to the residence. The contact stated that the vehicle was able to restart the following day. The check engine warning light was illuminated. Several messages indicating the air bag, the Engine Stop/Start system, the FWD system failures, and other unknown failures were displayed. Additionally, the contact stated that the vehicle stalled while driving on another occasion. The vehicle was towed to the residence, where a mobile independent mechanic diagnosed that the PCM had failed and needed to be replaced. The vehicle was not repaired. The dealer was contacted and advised the contact to take the vehicle to their location for diagnostic testing. The contact related the failure to NHTSA Campaign Number: 18V524000 (Electrical System); however, the VIN was not included. The manufacturer was notified of the failure and informed the contact that the VIN was not included in the recall. The failure mileage was approximately 36,000.