NHTSA Complaint #11592192 — 2018 FORD EXPLORER

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that while at a complete stop and attempting to turn left, the steering wheel seized, and the vehicle veered to the right. The vehicle was taken to an independent mechanic who diagnosed the vehicle with a fractured steering column. The contact was informed that the steering column needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 20,261.