NHTSA Complaint #11591802 — 2017 FORD EXPLORER

The APIM (Accessory Prodical Interface Module) component failed. This controls the touch screen, navigation system, phone/bluetooth call acceptance and other application. So while driving I had no or inaccurate navigation. The vehicle is in the shop now to replace the APIM. It has not been inspected as far as I know. I had the problem in June 2023, the dealer said it was a software issue so they updated the software. May 29, 2024 it did the same thing now it is the APIM. But there was a note on the repair report from June 2023 that This statement tells me that it was the APIM in June 2023 the "APIM was slow/laggy, however normal operation after little warm up at this time". In June the vehicle was under an extentened warranty, it as expired so If they had repair it in June like they should have the warranty would have covered it.