NHTSA Complaint #11591630 — 2020 FORD ESCAPE

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11591630
Vehicle	2020 FORD ESCAPE
Component	ELECTRICAL SYSTEM
Date of Incident	May 21, 2024
Date Filed	May 30, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

The shift selector locks in park when it gets hot. Several times the car has been disabled due to the shifter being locked in park. The car is in the driveway not allowing for our other car to reach the street. If we had an emergency we were without a car. In addition, no vechicle could get to our house. When the shifter is cooled down it will operate. Meaning that left over night or using some cooling device - like a plastic bag filled with ice water - applied directly can free the shifter up in an hour or so. This issue is mentioned frequently on the internet by other Ford Escape owners. In some cases they claim that Ford actually acknowledged the issue and had a dealer replace the shifter assembly at no cost to the owner. We do not feel safe with no access to transportation due to a disabled vehicle blocking our driveway.

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