NHTSA Complaint #11591611 — 2018 FORD ECOSPORT

At the end of December of 2023, the low oil pressure light turned on, on my 2018 Ford Ecosport. I took it into Pepboys to have it checked and had a normal oil change completed. When the light did not turn off after having an oil change done, I took it in again and they informed me that it was beyond an oil change and would need to run diagnostics, so it was better if I took it into my dealership. After running diagnostics with Ford, I was told that I would need to replace my engine and that the cost would be up to 9k. At the time, I was unable to drive my only vehicle as I did not have the funds to repair it. A week after that, I was called from Ford letting me know that the issue my car had was actually a recall and I could bring it in, and the repairs would be completed within a month. Days prior to me learning about the recall I felt unsafe driving and being in the car. The car would rattle and shake, and the engine would produce a loud sound when driving. On January 2nd I took in the car and expected for it to be completed within a month as told. The day after, I reached out to hear updates, I was told that it could now take a year to repair my car. After multiple calls and emails with Ford, they have failed to provide me with any update aside from "you have to wait." I do not have the funds to purchase a car while I wait for my car, and my job relies on me driving from place to place. I have been denied a rental, or any update on the status of my car. I have had multiple cases opened up because I have been forced to call multiple different numbers. When I arrived at the head, they let me know that no case has been opened or documented as it has all been through calls. I have resorted to emails for documentation, and I have yet to hear back from them even after stating I prefer emails. I am tired of waiting and need information about the status of my car or at least a way to navigate.