NHTSA Complaint #11591165 — 2019 HONDA ODYSSEY

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11591165
Vehicle 2019 HONDA ODYSSEY
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State AZ

Consumer Description

We were out side. My engine wouldn’t start and fuel pump and battery lights lit up on desk board. I asked for help and was able to jumpstart the car- I started driving with my kids in car seats and on freeway 7-8 minutes after starting car it went to Neutral while driving its own. And speed went down its own to 20 MPh from 60 on freeway. Was able to mange to mange to take nearest exit and go to nearest open parking lot. Where was not able to shut down the car or put it in the park. I called my insurance to tow my car. And also called family member. Who came and after locking and unlocking they were able to turn off the car. And also start the car. So stared car again this time it shows only “ engine light on and emission issues “ no battery sign. and and in 3 mins in the driving again went to Neutral again. Again we had to find emergency parking lot. Turned off the car and turned on again. And then drove to home with 20 MPH. As soon as speed goes up it goes to neutral. I tried to drive to Bell Honda dealer to drop off my car and again went to neutral so had to towed my car to them. I have asked them to help me with recall issues but they said they don’t have any parts yet from Honda itself and will be available in August or September . I am really concerned with my experience that I had with my kids in car seats on freeway. And seems like I’m not getting any help to get it repair. Also thinking that this might be battery issue but I have replaced my battery in 2020 and again in September 2022 and Honda dealer said we have to change the battery again. I am really concerned that with barely 40k miles on my car - new model 2019 and in 5 yrs this is the 3rd time battery replacement required. And the fuel recall they are not able to fix given Honda is not able to provide the part. Please help

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