NHTSA Complaint #11590867 — 2017 TESLA MODEL S

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11590867
Vehicle	2017 TESLA MODEL S
Component	UNKNOWN OR OTHER
Date of Incident	April 10, 2024
Date Filed	May 27, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

Tesla will not let me update my software to correct the safety issue. Please compel Tesla to update my vehicle's software. I received a recall letter stating my vehicle's software needs to be updated. I checked my vehicle and the letter is correct; my software is out of date. However, when I tried to update my software the vehicle tells me that I have the most up to date software. I tried to make a service appointment three times to have the software updated. However, every time I tried to schedule an appointment, the Tesla app tells me that my vehicle has the most up to date software and "service is not required." The app will not let me make an appointment to update the software.

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