NHTSA Complaint #11590349 — 2024 VOLKSWAGEN TAOS

The contact owns a 2024 Volkswagen Taos. The contact stated that the vehicle was experiencing electrical failures. The contact stated while driving and slowly coming to a complete stop with her daughter in the front passenger’s seat, the contact felt the brake pedal suddenly traveling further down independently, and the vehicle prematurely came to a stop. Additionally, the radio became excessively loud, causing both the contact and her daughter to feel shocked. The contact stated that there was an abnormal clicking sound coming from the dashboard, followed by an independent increase in the A/C temperature. The contact also stated that the SOS button was inoperable. The vehicle was taken to the dealer, where the contact was informed that the failure could be related to the key fob radio wave. The vehicle was test-driven while the key fob was out of the vehicle; however, the failure recurred. Additionally, the contact stated that while driving 50 MPH, the front passenger's side tire became flat. The contact pulled to the side of the road. Roadside assistance was contacted and replaced the tire with the spare tire. The vehicle was later taken to an independent mechanic, where the contact was informed that the wheel housing had caused a hole in the tire. The front passenger's side tire was replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 1,000.