NHTSA Complaint #11590223 — 2020 FORD ESCAPE

The contact owns a 2020 Ford Escape. The contact stated that the front driver's side door made clicking sounds while opening. Additionally, the front driver's side window failed to roll down, and the front driver's side door failed to latch until it was firmly pushed closed. The vehicle was taken to the dealer, where it was diagnosed that the front driver's side door latch needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 25,000.