NHTSA Complaint #11570366 — 2020 FORD ESCAPE

The contact's husband owns a 2020 Ford Escape. The contact stated that while her husband was opening the driver's side door, there was an abnormal sound coming from the door. The contact stated that the door failed to close properly. There were no warning lights illuminated. There was an eight-inch opening in the door. The vehicle was taken to the local dealer, who informed him the door and the bracket needed to be replaced. The vehicle was not repaired. The contact called the manufacturer, who opened a case and covered the repairs under the warranty coverage. The approximate failure mileage was 24,400.