NHTSA Complaint #11589837 — 2019 HYUNDAI SANTA FE XL

On [XXX], 2024 I brought my car in for a recall that the dealership called me and advised me that I needed to get it done so I brought it in and mentioned that it was hesitating a little bit so they did the inspection and found out I needed oil They proceeded to tell me there was sludge and oil or something like that and they did an oil flush twice $600 later everything should be fine as I turn my back to walk out after paying I was told to listen for any noises so I was concerned for noises because what they did just may not be the fix. so fast forward a week and a half later I hear a subtle noise in the engine and make an appointment for [XXX]. Bring the car in to the Staten Island Hyundai dealership and was treated like a criminal with my own car! They kept on saying customer neglect and that I may need a new engine and it has to go to corporate so nothing‘s gonna happen. It’s cause it’s the weekend and I expected to hear something on Monday but weeks by and not hear nothing until they need more oil change records the last record they have was at 36,000 miles apparently they think I never took it anywhere else so they wanted anything after that and then later on after I submitted that they denied my engine replacement because I didn’t submit anything prior to that anything prior to that would’ve been cleared and it wouldn’t show customer neglect because they do the multipoint inspection every time you walk in the dealership so I was neglecting the car. Why did they not find anything on it? Keep in mind that the oil light never went on there was no oil leak and the engine light never went on so there was no indication that anything was wrong with this car until we heard subtle noise and Hyundai dealership on Staten Island told us we needed a replacement and so this has been going on for two months now and I’ve been calling places trying to get an engineering placement with no luck. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)