NHTSA Complaint #11589338 — 2011 FORD EXPLORER

The contact owns a 2011 Ford Explorer. The contact stated that while observing the vehicle, the A-pillar trim on the driver's and passenger's sides was detaching. The contact stated that there was water leaking inside the vehicle on both the driver's and passenger's side. The contact stated that mold and mildew was growing inside the vehicle and there was a mildew odor. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.