NHTSA Complaint #11588851 — 2018 FORD ESCAPE

The contact owns a 2018 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated, with the engine misfiring. The vehicle was taken to an independent mechanic where it was diagnosed that cylinder #2 misfire. The vehicle was repaired; however, the failure reoccurred. In addition, the contact stated that white smoke was coming from the exhaust. The vehicle was taken back to the independent mechanic where it was diagnosed with coolant intrusion into the engine and that the engine needed to be replaced. The vehicle was not repaired. The dealer was made aware of the failure. The manufacturer was made aware of the failure and the contact was advised to report the failure to the NHTSA Hotline. In addition, the contact was informed of the Customer Satisfaction Program: 19B37, however, the VIN was not included. The failure mileage was approximately 132,000.