NHTSA Complaint #11588643 — 2018 SUBARU OUTBACK

The contact owns a 2018 Subaru Outback. The contact stated that the Eyesight system had become inoperable. The vehicle was taken to the dealer, where the system was recalibrated. The vehicle was repaired. Additionally, the contact stated that the infotainment system screen was delaminated, causing the touchpad function to become inoperable. The contact was concerned because the Eyesight system could only be configured through the infotainment screen. Additionally, the contact stated that the infotainment system screen delamination had caused the infotainment system to activate vehicle functions independently. The contact stated that the rearview camera was still operable. The dealer was notified of the failure and informed the contact that it was a common failure. The dealer related the failure to an Extended Warranty. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 35,000.