NHTSA Complaint #11588428 — 2021 KIA SORENTO

FUEL/PROPULSION SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11588428
Vehicle	2021 KIA SORENTO
Component	FUEL/PROPULSION SYSTEM
Date of Incident	May 3, 2024
Date Filed	May 13, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

I am unable to open the gas tank door. The gas tank door is open and closed by pushing in the gas tank door on the right side. I have not had a problem with this until recently. The information in the owner's manual indicates to check that doors are unlocked. I have completed that step. I am almost out of gas now. I consider this a safety issue because there is no emergency release for the gas tanks and thus someone may be confronted with this issue during a long trip from home. This does not appear to be an isolated incident. At the very least, Kia should publish a service bulletin that this is a common problem and how to fix it so all of its owners do not need to navigate on their own. I am in the process of getting an appointment with dealer but there is no guarantee they will have the part and they told me the first available appointment is one week away.

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